What’s the speed of skill building in your organization? The quicker your organization can learn, the more competitive you will be…But you already know this. The former Chief Executive of BP said it quite succinctly:
“To generate extraordinary value…, a company has to learn better than its competitors and apply that knowledge through-out its business faster and more widely than they do.”
The doing is obviously 4/5’s the battle.
Undoubtedly your organization has pockets of excellence. The colossal challenge is to leverage it; have that excellence proliferate across organizational boundaries and geographic locations. There are many organizations that have developed innovative programs and infrastructure to preclude one part of the organization from tarnishing while the other is tremendous (GE’s learning matrix, for example). These organizations have a disciplined and systematic process for spreading good ideas, innovations, best practices, etc. across organizational boundaries.
What’s the mandate of these programs?
- To build communities of knowledge that strengthens competencies in areas aligned with customer needs;
- To build consistency of service across geographic locations;
- To promote solution awareness by encouraging the reciprocal exchange of knowledge and providing the opportunity to transfer tacit knowledge;
- To create an environment that may lead to knowledge elicitation / co-creation and innovative solutions for customers.
An organization can achieve greatness by standing on the shoulders of the successful people within it (to paraphrase Henry Ford). Are you accelerating the speed of skill building in your organization?
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