The purpose of your information technology team is not just technical support. IT should be thought of as an enabler (and an accelerator!). It's a critical element that will allow you to successfully achieve your strategic goals.
Three Questions:
1. Does your IT Team clearly understand the purpose of your business (i.e. how your business creates value for customers)?
2. Have you identified the critical gaps between IT and the value creation system your company is building?
3. Do you know what IT capability your business needs to be successful in the future?
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